Most people treat a client complaint as a problem to manage and don’t always know how to handle client complaints. I’ve learned to treat them as data to learn from. Understanding how to handle client complaints is essential for maintaining positive client relationships. Learning how to handle client complaints can drastically improve your business interactions. […]

Most website problems aren’t actually website problems. They’re clarity problems disguised as design issues. Learn how to diagnose what your website actually needs—strategy, implementation, or education—so you stop rebuilding the same house with prettier wallpaper.